ChikPea helps Telecom service providers create or improve operational efficiency by automating standard processes, centralize data, and track activities by action, service, or player.  By making operations more efficient, ChikPea TOM reduces service rollout time while improving accountability and transparency to sales, operations, management, partners, and customers.  We leverage our in-depth expertise in telecommunications to bring best of breed process design and management tools specifically geared to only telecom voice or data solutions providing you with the most innovative solution in the market.

Tier I,Tier  II and Tier III Carriers

The historic disconnection between sales organizations, solution design staff, product management and service delivery is no more apparent than in the Carrier market.  Attempts to modify residential solutions to meet the needs of commercial and vise versa have left these large organizations with silo’d solutions and expensive projects.  ChikPea has successfully deployed both TOM and O2B into these providers with great response.   For the first time, an enterprise sales associate is able to follow the progress of his order submission through to turn up.  Partners are able to eBond through ChikPea and achieve a data process they have not seen before.  By staying within the development rules of salesforce and offering a well seasoned solution platform, ChikPea has helped these players reduce costs and increase speed to delivery.

Master agents

Master Agents are now able to track inventory and use install base data as a basis to quote new services, activate MACD events, or automate outage alert.  The reduction or spreadsheet dependence and the consolidation of data sources has made Master Agents increase product offerings, provision IP, DID, order circuits, and sell component hardware without ever leaving the salesforce/ChikPea TOM product.   By eBonding with Tier1 carriers and maintaining lit building lists, circuit inventories, and PO history, each deal is quoted faster, converted to order automatically and followed through to completion.  Add TelQuote and MA Sales agents are able to create multiple competitive proposals in the time it used to take to create a single quote version.

Telecom Solution Providers

As the face of the service to the clients, service providers and sourcing players can now offer self service portals for their partners, order history tracking for commission management, and true real time project management.  One person is able to know exactly what the status is of their orders, run reports ad-hoc or have them delivered automatically and be able to see the hierarchical rollup of services quoted, ordered, delivered, and supported.

Why Telecom Companies choose ChikPea

  • Dynamic products designed to be sold multiple ways to meet subscriber needs
  • Solution Packaging
  • Integrated orders directly fed from quotes or initiated through self service
  • Subscription terms and controls empowering both parties to form an agreement
  • Advanced recurring billing options to meet differing market needs
  • Payment management to offer options of payment
  • Quote versioning so the subscriber can see options to choose from
  • Usage monitoring to allow for auditing and subscriber reports
  • Multiple Templates for Quotes, Invoice, and Receipts

Takes less than 2 minutes.